Terms & Condition

T-Point Terms of Use and Framework Agreement

T-POINT TERMS OF USE AND FRAMEWORK AGREEMENT

Information on the Structure of the Agreement and How It Should Be Read

This Agreement is entered into by and between Codevisor Bilişim Çözümleri Ltd. Şti. (“Codevisor”) and the natural person user benefiting from T-Point services (the “User”). T-Point is a trademark and digital platform owned by Codevisor. The services offered within the scope of T-Point consist of digital infrastructure services provided by Codevisor depending on the nature of the relevant service, as well as services provided by licensed Tax-Free intermediary institutions, payment service providers, and other authorized business partners, or are carried out through the infrastructures of such entities.

All intellectual property rights and trademark registrations relating to T-Point and the software, application, interface, and other digital components offered within the scope of T-Point belong to Codevisor. User relations, contractual processes, and digital services relating to access to T-Point are managed by Codevisor. Payment and transfer processes carried out within the scope of Tax-Free refund transactions are performed within the framework of authorization granted by the relevant Tax-Free intermediary institutions and through the infrastructures of licensed payment service providers. Within the scope of such transactions, Codevisor does not act as a party managing funds, providing payment services, issuing electronic money, or operating a payment account.

Users having a T-Point account gain access to various digital services and benefits through T-Point. Such services include, but are not limited to, digital transactions relating to Tax-Free refund processes, transactions relating to digital products and services, access to campaigns and promotions, and similar services. This Agreement constitutes a Framework Agreement regulating the general terms applicable to all current and future services accessed by the User through the User’s T-Point account.

Importance of the Agreement and User Obligations

This Agreement sets forth the general terms of use relating to the services offered through T-Point and the rights and obligations of the parties. Matters of importance to the User, including the scope of the services, by whom and through which infrastructures such services are provided, the principles governing amendment or termination of the Agreement, and the procedures to be followed in the event of any dispute or issue, are explained herein.

By becoming a member of T-Point and/or using any of the services offered through T-Point, for example by creating a T-Point account or downloading the application and logging in, the User declares that the User has read, understood, and accepted the provisions of this Agreement. If the provisions of this Agreement are not accepted, T-Point and the services offered through T-Point must not be used.

Definitions and Abbreviations

For the purposes of this Agreement:

Codevisor means Codevisor Bilişim Çözümleri Ltd. Şti., the owner of the T-Point trademark, which operates the technical structure providing the digital infrastructure, user interface, and access to services offered through T-Point.

T-Point means a trademark and digital platform owned by Codevisor. T-Point is a digital structure offering users access to digital transactions relating to Tax-Free refund processes, closed-loop usage scenarios, and various digital services. Services offered through T-Point are carried out, depending on their nature, through the infrastructures of Codevisor, licensed Tax-Free intermediary institutions, payment service providers, and other authorized business partners.

User means the natural person who benefits from the current or future services offered under this Agreement by using the T-Point mobile application or digital channels belonging to T-Point.

Account means the user account created by the User pursuant to this Agreement, enabling access to the services offered through T-Point.

Application (Mobile Application) means the mobile application software bearing the T-Point brand and the digital content, interface, and functionalities offered to users through such software.

Services means all current or future digital services offered to users through T-Point, including digital transactions relating to Tax-Free refund processes, closed-loop usage facilities, access to campaigns and advantages, redirection to third-party services, and similar services.

Tax-Free means the retail export practice concerning the refund of value added tax for purchases meeting certain requirements under the legislation of the Republic of Türkiye.

Tax-Free Intermediary Institution means institutions authorized and licensed under the legislation of the Republic of Türkiye to carry out Tax-Free refund processes.

Tax-Free Document means the Tax-Free invoice or Tax-Free information slip issued by retailers having a Tax-Free agreement, within the scope of the agreement with the relevant Tax-Free intermediary institution and bearing the name of such Tax-Free intermediary institution.

Tax-Free Refund Amount means the refund amount calculated under the applicable legislation by the relevant Tax-Free intermediary institution after completion of customs approval.

Digital Transactions Relating to Tax-Free Refund Processes means the digital transaction steps enabling transactions subject to the Tax-Free refund process to be initiated, directed, displayed, and tracked through T-Point, including the technical transmission of payment instructions to the infrastructures of authorized payment service providers.

T-Wallet means the technical infrastructure enabling spending rights to be defined in line with the closed-loop usage options selected by the User through T-Point within the scope of the Tax-Free refund process. Amounts monitored within the scope of T-Wallet do not constitute an account, fund, or payment balance opened in the name of the User. Such amounts are monitored solely for technical purposes so that spending can be made at workplaces contracted with T-Point within the scope of closed-loop usage. They cannot be converted into cash, transferred to a bank account, credit or debit card, or open-loop payment systems, and shall not be regarded as electronic money or a deposit.

Closed-Loop Usage means the usage model in which the spending right defined within the scope of T-Wallet may be used only at merchant members contracted with T-Point and through closed-loop acceptance infrastructures. Such spending right cannot be converted into cash or transferred to a bank account, credit or debit card, or open-loop payment systems.

Merchant Member means stores, businesses, or service providers contracted with T-Point and enabling spending within the scope of closed-loop usage.

Metropol Card means the closed-loop payment acceptance infrastructure operated by Metropol Card, limited to contracted workplaces, enabling the T-Wallet spending right defined within the scope of closed-loop usage to be spent. No individual account or balance is created for users within the Metropol Card system.

Payment Service Provider means institutions licensed by the Central Bank of the Republic of Türkiye or other relevant competent authorities to provide infrastructure relating to payment transactions.

Business Day means any day other than Saturdays, Sundays, and official public holidays in the Republic of Türkiye.

Website means all internet websites through which services are offered, including the domain name www.tpoint.app and its subpages.

T-Point Terms of Use

The T-Point Mobile Application is made available to the User under a limited, non-transferable, and non-exclusive license, subject to the provisions of this Agreement and the terms of use of application stores such as the App Store and Google Play. The T-Point Mobile Application and all related software, interfaces, and digital components belong to Codevisor; the application is not sold to the User, and only a right of use is granted.

The software and digital components offered within the scope of the T-Point Mobile Application may be updated from time to time due to security, performance, compliance, or changes in the scope of services. If updates are made or new versions are released, the User may, where deemed necessary, be requested to accept the updated terms. Failure to install the necessary updates or to accept the updated terms may result in partial or complete restriction or suspension of access to certain services offered through T-Point.

The User agrees to use T-Point solely for the purposes stated in this Agreement and in compliance with the laws of the Republic of Türkiye and applicable legal regulations, and not to engage in any activity that may disrupt the operation of the T-Point Mobile Application, compromise its security, or constitute unauthorized use.

Party Information and Trade Name

Codevisor Bilişim Çözümleri Ltd. Şti. is a company duly incorporated under the laws of the Republic of Türkiye. T-Point is a trademark and digital platform owned by Codevisor.

Codevisor provides and manages the digital infrastructure, user interface, and services relating to access to T-Point. The services offered through T-Point may, depending on the nature of the relevant service, include digital services provided by Codevisor and services provided by licensed Tax-Free intermediary institutions, payment service providers, and other authorized business partners.

Services Offered and Scope of Services

The services offered through T-Point include, but are not limited to, digital transactions relating to Tax-Free refund processes, access to campaigns and discounts, the ability to benefit from various advantages and opportunities, and closed-loop spending facilities. Such services are carried out, depending on the nature of the relevant service, through the infrastructures of digital services provided by Codevisor and licensed Tax-Free intermediary institutions, payment service providers, and other authorized third parties.

Digital Transactions Relating to Tax-Free Refund Processes

Within the scope of Tax-Free refund processes, Codevisor, within the framework of authorization granted by the relevant Tax-Free intermediary institutions, performs the functions of providing digital infrastructure through T-Point and technically transmitting payment instructions relating to Tax-Free refund transactions to licensed payment service providers. These activities shall not be interpreted as meaning that Codevisor provides payment services, intermediates payments, accepts funds, operates a payment account, or has discretionary authority over payment amounts. In Tax-Free refund transactions, Codevisor is not the legal party to, or debtor of, the payment transactions.

For transactions in respect of which customs approval has been completed, and the refund amount has been calculated by the relevant Tax-Free intermediary institution, Users may initiate, manage, and track digital transactions relating to Tax-Free refund processes through T-Point. The calculation of the refund amount, the determination of whether the right to a refund has arisen, and the approval of the refund are the responsibility of the relevant Tax-Free intermediary institutions.

Users may perform digital transactions by selecting one of the following methods in respect of refund amounts determined by the relevant Tax-Free intermediary institution.

Transfer to Name

If the User selects the transfer to name method, the User personally enters the recipient and transaction information required for the transfer through T-Point. Transfer to name transactions may only be created for transactions entitled to a Tax-Free refund, matching the User’s own name and passport details.

The payment amount, exchange rate, and the completion or rejection of the transfer are subject to the legislation and the compliance and operational rules of the relevant payment service providers. In this process, Codevisor only ensures the technical transmission of the digital transaction request and has no discretionary authority in relation to the determination of the payment amount, the setting of the exchange rate, or the completion of the transfer.

Refund to Credit or Debit Card

The User may request that the Tax-Free refund amount be transferred to a credit or debit card. Refund-to-card transactions may only be created for cards registered in the User’s own name. The accuracy of the card details entered and the declaration that the card belongs to the User are the responsibility of the User.

Refund-to-card transactions are carried out in accordance with the legislation and the security, technical, and operational rules determined by the relevant payment service providers. Codevisor has no authority or responsibility in relation to the exchange rate, transaction costs, acceptance of the card, or completion or rejection of the transaction.

T-Wallet Transfer and Closed-Loop Usage

If the User wishes to evaluate the Tax-Free refund amount within the scope of the closed-loop usage model, the User may create such request through T-Point.

If the Tax-Free refund amount is transferred to T-Wallet, such amount shall be evaluated within the scope of closed-loop usage. The spending right defined within the scope of T-Wallet is a closed-loop usage right created in favor of the User, which cannot be converted into cash and does not constitute an open-loop payment instrument, electronic money, or a bank deposit.

Amounts transferred to T-Wallet cannot subsequently be refunded to a credit or debit card or transferred by name.

The usage right defined within this scope cannot be:

withdrawn to a bank account,

withdrawn to a credit or debit card, or

withdrawn in cash,

nor can it be transferred or made subject to open-loop payment systems.

The closed-loop usage right defined within the scope of T-Wallet may be used by making purchases through the closed-loop payment acceptance infrastructure operated by Metropol Card, at stores and merchant members contracted with Metropol Card, and at other contracted merchant members announced by T-Point.

The technical records monitored within the scope of T-Wallet do not constitute an account or fund balance opened in the name of the User. Closed-loop spending is carried out in accordance with the technical and operational rules of the relevant closed-loop payment infrastructures.

The User acknowledges and agrees that the usage right defined within the scope of T-Wallet may only be used for closed-loop spending and that the limitations determined within this scope shall apply.

Data Processing and Identity Verification

For the purpose of carrying out digital transactions relating to Tax-Free refund processes, certain information may be processed on a transaction-specific, limited, and temporary basis. Credit or debit card details belonging to the User are under no circumstances stored, retained, recorded, or logged in Codevisor systems. Card data are transmitted directly to the infrastructures of licensed payment service providers through secure technical connections.

Passport images and similar identity verification data are processed for the purpose of verifying the User’s identity and initiating the transaction. Such data are transmitted to licensed payment service providers in order for the transaction to be carried out and may be retained for a mandatory and limited period until the transaction is concluded. If the transaction is completed or no transaction is created, such data shall be completely deleted from Codevisor systems within one (1) month at the latest.

In order for certain transactions within the scope of T-Point to be carried out, access to certain hardware or system permissions on the User’s device may be required. In this context, access to the device camera may be requested, in particular for the purpose of obtaining a passport image and conducting identity verification processes.

Such access is used only to the extent necessary for the performance of the relevant transaction and is exercised within the scope of the permissions granted by the User on the User’s device.

Limitations of Liability

Codevisor has no discretionary authority in relation to the calculation of the refund amount, the determination of the exchange rate, the acceptance of the payment method, or the completion or rejection of the transfer or refund. These processes are carried out in accordance with the legislation and the compliance and operational rules of the relevant Tax-Free intermediary institutions and payment service providers.

Codevisor is not liable for delays, cancellations, technical malfunctions, service quality issues, or similar situations arising from external service providers.

Pricing and Invoicing

Codevisor does not directly charge the User any service fee, commission, or deduction in connection with the services offered through T-Point.

Purchases of products or services made within the scope of campaigns, advantages, and redirections offered through T-Point are completed through the sales and payment systems of the relevant merchant members. In this context, the sales price, invoicing, collection, and transaction terms are subject to the systems and rules of the relevant third parties.

Codevisor does not collect payments directly from the User and does not undertake any payment obligation on behalf of the User.

Any fees that may be applied by third parties are displayed to the User during the transaction and, where necessary, are applied with the User’s consent. Codevisor does not make any unilateral deduction and does not perform any set-off against the usage right defined within the scope of T-Wallet.

Users Eligible to Benefit from the Services

Natural persons may benefit from the services offered through T-Point depending on the nature of the relevant service, applicable legislation, and the conditions determined for such service. The scope of the services offered, the conditions of access, and who may use such services may vary depending on the specific service.

Digital transactions relating to Tax-Free refund processes may be used by users who are not deemed resident in Türkiye under the applicable legislation and who are entitled to a Tax-Free refund.

The rights and principles relating to Tax-Free refund processes are determined within the framework of the applicable legislation. The implementation and operational conduct of such processes are carried out by authorized Tax-Free intermediary institutions. Users may obtain detailed and up-to-date information in this regard from the official website of Tax-Free Zone, being the Tax-Free intermediary institution contracted with T-Point, at https://www.taxfreezone.com.tr/ and through the communication channels available on that website.

Codevisor is not responsible for the interpretation of the legislation or for making any assessment relating to Tax-Free refund processes.

Digital services other than Tax-Free refund processes, including campaigns, discounts, advantages, closed-loop usage, and other services offered through T-Point, may also be used by users residing in Türkiye, subject to the conditions applicable to the relevant service.

The User agrees to act by reviewing and understanding the conditions under which each service is offered, who may use it, and the rules applicable thereto.

Certain services offered through T-Point may, by their nature, be subject to identity verification, the use of passport information, or the legislative and operational requirements of payment service providers. In this context, the User may be required to have reached the age of eighteen (18) in order to benefit from the relevant services.

The User acknowledges and agrees that the User satisfies the age and use requirements applicable to the service from which the User benefits.

Communication and User Information Obligations

Codevisor may communicate with the User through notifications made via T-Point, e-mail, calls made to the telephone number declared during registration, instant messaging applications, or other contact details provided by the User.

The User acknowledges that all information and declarations provided by the User within the scope of T-Point are complete, accurate, and up to date. Any legal, financial, and administrative consequences arising from the failure to keep such information up to date or from inaccurate declarations shall be the responsibility of the User.

Where deemed necessary, the User may be requested, within the scope of the identity verification, compliance, security, and operational requirements of the applicable legislation and the Tax-Free intermediary institutions, payment service providers, or similar authorized third parties cooperating with T-Point, to confirm the accuracy of the information declared by the User or to submit the information and documents necessary for the completion of the transaction. Codevisor requests such information and documents solely for the purpose of facilitating the digital conduct of transactions and transmitting them to the relevant authorized institutions; in this context, Codevisor does not exercise independent assessment, decision-making, or approval authority.

All transactions carried out through the T-Point account shall be deemed to have been performed by the registered User of such account. The User agrees to use the services offered through T-Point solely on the User’s own behalf and not on behalf of third parties.

Unless expressly stated otherwise in writing, the User may open only one T-Point account. If it is determined that multiple accounts belonging to the same User have been opened, Codevisor reserves the right to close, merge, or restrict access to such accounts and services.

Identity Verification and Know Your Customer Obligations

Within the scope of the services offered through T-Point, identity verification and security checks may be required in line with the applicable legislation and the requirements of authorized institutions and third-party service providers cooperating with T-Point. In this context, the User may be requested to provide identity information, contact information, and, where necessary, additional information or documents for the purpose of carrying out transactions.

In some cases, additional information and documents may be required in order to complete identity verification and compliance processes due to applicable legislation, international sanctions, risk assessments, or regulations relating to payment and financial systems. Such requests may arise under the legislation and operational rules of the relevant authorized institutions or service providers.

Information and documents shared within the scope of identity verification and know-your-customer processes may be shared with licensed payment service providers, Tax-Free intermediary institutions, or other authorized third parties involved in the transaction, solely for the purpose of carrying out the relevant transaction and fulfilling legal obligations. Within this scope, such institutions may request additional information from the User in accordance with their own legal obligations.

Codevisor facilitates the digital conduct of transactions in identity verification and know-your-customer processes and does not exercise independent assessment, decision-making, or approval authority over the information and documents. The final assessment concerning the accuracy of such information shall be made by the relevant authorized institutions and service providers.

Tax-Free Refund Transactions and Conditions Relating to the Process

Codevisor’s Role and Scope of Authorization

Within the scope of Tax-Free refund processes, Codevisor provides the technical infrastructure enabling digital transactions relating to Tax-Free refund processes to be carried out through T-Point, within the framework of authorization granted by the relevant Tax-Free intermediary institutions. In this context, payment instructions relating to Tax-Free refund transactions are technically transmitted through T-Point to the infrastructures of licensed payment service providers in line with the information determined and approved by the relevant Tax-Free intermediary institutions.

These activities shall not be interpreted as meaning that Codevisor provides payment services, intermediates payments, accepts funds, operates a payment account, or has discretionary authority over payment amounts.

Refund Methods

No cash refund option is offered through T-Point. By accepting this Agreement, the User agrees not to request a cash refund within the Tax-Free refund process.

For Tax-Free transactions in respect of which customs approval has been completed and the refund amount has been calculated by the relevant Tax-Free intermediary institution, the User may initiate transactions relating to the refund amount through T-Point by the following methods:

refund to credit or debit card,

transfer to name,

T-Wallet transfer for closed-loop usage.

Failed or Incomplete Payment Transactions

After the User initiates a transaction by selecting either the refund-to-credit/debit-card or transfer-to-name method, the payment transaction may fail due to reasons such as the relevant payment service provider, international payment institution, incorrect or incomplete user information, card acceptance procedures, or failure to complete the relevant delivery/payment procedures.

In such cases, the transaction result may be reflected in the systems of the relevant Tax-Free intermediary institution with a failed, incomplete, or similar status, and the process shall be evaluated by the relevant Tax-Free intermediary institution in accordance with its own operational rules.

Within this scope, Codevisor assumes no responsibility or decision-making authority in relation to the failure, return, rejection, or reprocessing of the payment transaction.

Customs Approval, Tax-Free Documents, and Operation of the Process

In Türkiye, Tax-Free refund processes are carried out through the electronic invoice infrastructure within the framework of the applicable legislation. The User initiates the Tax-Free process through a Tax-Free invoice issued in the User’s name, with passport information, by workplaces having agreements with Tax-Free intermediary institutions.

Customs approval and other processes relating to the Tax-Free refund process are carried out by the relevant official authorities and Tax-Free intermediary institutions within the framework of the applicable legislation.

Following completion of the customs approval process, transactions that appear as approved in the systems of the relevant Tax-Free intermediary institution are displayed by matching them with the passport details defined in the User’s T-Point account within the scope of the integration between T-Point and the intermediary institution systems. The User may initiate digital transactions relating to the refund process through T-Point only for transactions approved in this manner.

Within the scope of cashier integrations established by Tax-Free intermediary institutions with certain workplaces, Tax-Free invoices generated after shopping may be transmitted to systems and displayed to the User through T-Point even before customs approval is obtained.

Invoices displayed on T-Point are categorized as “approved” and “unapproved” according to customs approval status. While approved invoices may be made subject to the refund process, unapproved invoices do not give rise to a Tax-Free refund right because customs approval has not yet been completed, and no refund transaction may be initiated on the basis of such invoices. The display of an invoice on T-Point alone does not mean that customs approval has been completed or that a refund right has arisen.

T-Point obtains data relating to the Tax-Free refund process from the systems of the relevant intermediary institutions through technical integration and displays such data to the User. The authority to determine whether the Tax-Free refund right has arisen, whether customs approval is valid, and whether the refund process will be concluded rests with the relevant Tax-Free intermediary institution. Codevisor does not make any assessment, approval, or entitlement determination in this regard.

System Malfunctions and Completion of the Process

In certain cases, even if a physical stamp or seal has been applied during exit through customs, it may not be possible for the transaction to be approved electronically due to technical, operational, or integration-related reasons arising in the customs systems, the systems of the Revenue Administration, or the systems of the relevant Tax-Free intermediary institution. The presence of a physical stamp or seal alone does not mean that the Tax-Free refund process has definitively been completed or that the refund right has arisen.

In such cases, the procedures relating to the completion of the Tax-Free refund process in compliance with the applicable legislation are carried out by the relevant Tax-Free intermediary institution. The User is obliged to follow up directly with the relevant Tax-Free intermediary institution in relation to requests for the advancement and completion of the process.

Compliance with Legislation and Responsibility

The User is obliged to act in compliance with the applicable legislation and relevant implementation rules relating to Tax-Free refund processes.

The evaluation of Tax-Free refund claims is carried out by the authorized Tax-Free intermediary institution on the basis of the relevant legislation and customs approval records. If any non-compliance, deficiency, or inconsistency is identified, the refund process may not be initiated, may be suspended, or may remain incomplete by the relevant intermediary institution.

Codevisor assumes no responsibility in relation to the implementation or interpretation of the legislation or the evaluation of refund claims.

Limitations of Liability and Exceptional Circumstances

Codevisor takes reasonable technical and administrative measures to ensure that the services offered through T-Point are carried out securely and without interruption. However, due to the nature of the services offered through T-Point, some services are provided through third-party infrastructures, systems, and processes outside Codevisor’s control.

Accordingly, except as expressly stated in this Agreement, Codevisor shall not be held liable for delays, interruptions, errors, data loss, or late or incomplete provision of services arising from third-party service providers, Tax-Free intermediary institutions, payment service providers, customs administrations, tax authorities, or technical infrastructure providers.

Codevisor accepts no liability for direct or indirect damages arising from the User’s incorrect, incomplete, or erroneous entry of information, performance of transactions contrary to legislation, failure to provide necessary documents, or failure to comply with applicable time periods.

The performance, quality, content, and results of third-party services accessed or initiated through T-Point are the responsibility of the relevant service provider. In relation to such services, Codevisor only provides digital access and technical transaction infrastructure.

As the services offered under this Agreement are intended for individual use, Codevisor accepts no liability for commercial losses, loss of profit, business interruption, or indirect damages.

User Rights and Obligations

Obligation to Provide Information and Documents

The User declares that all information and documents submitted through T-Point are accurate, complete, and up to date. The User is obliged to verify the information submitted before initiating any transaction or service. Codevisor shall not be held liable for any consequences arising from incorrect, incomplete, or outdated information or documents.

Obligation to Comply with Service-Specific Rules

The User acknowledges that each service accessed or initiated through T-Point is offered, by its nature, within the framework of the rules, practices, security measures, and risks determined by the relevant service provider. In relation to such services, T-Point only provides an infrastructure enabling digital access, redirection, or initiation of transactions.

Accordingly, the User is obliged to know and comply with the rules that must be observed by reason of the nature of each service from which the User benefits, including Tax-Free transactions, payment and refund processes, closed-loop usage, campaigns and promotions, transportation, transfer, accommodation, experiences, and similar services. It is not necessary for such rules to be separately notified or detailed by T-Point.

The performance, safety, insurance coverage, defective performance, accidents, personal injuries, or consequences arising from acts of third parties in relation to services accessed through T-Point are the responsibility of the third party actually providing the relevant service. Codevisor shall not be held liable for such matters.

Liability Arising from Transaction Errors

Any and all direct or indirect damages arising from transactions carried out by the User due to incorrect data entry, incomplete declaration, negligence, or reasons within the User’s sphere of control shall be exclusively the responsibility of the User. Codevisor accepts no liability for damages arising from such transactions.

Misuse and Fraudulent Conduct

The User is obliged to use T-Point in compliance with the applicable legislation, the provisions of this Agreement, and the purpose of the service. The User agrees:

not to submit false, misleading, or invalid documents,

not to simulate transactions,

not to manipulate the system,

not to create multiple user accounts,

not to engage in any activity that may misuse the T-Point infrastructure.

If such misuse, fraudulent transaction, or conduct contrary to legislation is detected, Codevisor may:

immediately suspend or close the User’s account,

stop ongoing transactions,

make notifications to relevant business partners, payment service providers, and competent authorities where deemed necessary.

Any administrative sanctions, claims, recourse, or damages that may be directed against Codevisor by third parties, in particular payment service providers and Tax-Free intermediary institutions, due to the User’s acts within this scope shall be borne by the User. Codevisor reserves the right of recourse against the User in this regard.

Obligation to Obtain Customs Approval and Comply with Time Periods

The User is obliged, within Tax-Free refund processes, to obtain customs approval in compliance with the applicable legislation and to complete the transactions within the time periods prescribed by the applicable legislation. Codevisor accepts no liability for the inability to provide services through T-Point due to the absence of customs approval, transactions made outside the prescribed time periods, or transactions contrary to legislation.

Mandatory Lawful Use

The User is obliged to use all services offered through T-Point in compliance with the applicable legislation, the provisions of this Agreement, the purpose of the service, and the legislation and business-model-based rules and practices applicable to the business partners involved in the relevant service. Any legal, administrative, and financial consequences arising from misuse of the services, unlawful activities, or conduct contrary to this Agreement shall be borne personally by the User. This responsibility shall continue even after the User account has been closed or the services have ended.

Scope and Limitations of Codevisor’s Liability

Users may access or purchase services offered by various third-party service providers through T-Point. The performance, content, quality, safety, timely provision of such services, and any delays, disruptions, quality issues, accidents, or similar adverse consequences occurring during the provision of such services are entirely the responsibility of the relevant third-party service provider. In relation to such services, Codevisor is merely a platform providing technical infrastructure and is not a party to such services.

Tax-Free refund processes are carried out by the relevant legislation and licensed Tax-Free intermediary institutions, and Codevisor has no role or responsibility in relation to the determination, approval, and payment of refund amounts.

Codevisor accepts liability only in relation to obligations concerning the operation of the T-Point infrastructure within its own control, only if it acts contrary to the provisions of this Agreement, and only provided that such circumstance is established by a final court decision, and in such case only for direct damages.

Codevisor’s total liability arising within this scope shall in any event be limited to the total amount paid by the User in relation to the service benefited from through T-Point in connection with the relevant transaction.

Codevisor shall in no event be held liable for indirect damages, loss of profit, loss of business, data loss, reputational loss, or damages arising from acts of third parties.

The following matters fall outside Codevisor’s sphere of liability, and Codevisor shall not be liable for damages and losses arising therefrom:

interruptions or disruptions arising from the systems of third-party service providers, payment service providers, or infrastructure providers,

technical issues arising from internet connection, mobile network, or device,

data losses or transaction errors arising from the User’s own fault, negligence, or matters within the User’s sphere of control.

Nature of the Platform Service

Codevisor is merely a technical platform provider enabling digital infrastructure, user interface, access, and initiation of transactions within the scope of the services offered through T-Point.

Services accessed or initiated through T-Point are provided by the relevant third-party service providers, and the actual performance of such services is not carried out by Codevisor.

Codevisor’s responsibility is limited solely to the functioning of the digital infrastructure within its own sphere of control. No guarantee or undertaking is given in relation to the performance, quality, safety, continuity, or results of the services accessed through T-Point.

Disclaimer for Commercial Losses

T-Point is a digital platform designed for use by individual users. If the services offered through T-Point are used for commercial purposes or if it is intended to obtain commercial results from such services, Codevisor shall not be held liable for loss of business, loss of profit, loss of revenue, interruption of business, loss of commercial reputation, or similar indirect or direct commercial losses.

Codevisor gives no guarantee or undertaking that T-Point services are suitable for commercial activities, uninterrupted, or capable of achieving any specific commercial result.

Disclaimer for Technological Risks

Codevisor shall not be held liable for damages and losses arising from viruses, malware, cyberattacks, unauthorized access, or similar technological threats. Such risks are inherent in the nature of the internet and digital platforms and cannot be completely eliminated.

Codevisor takes reasonable and necessary technical measures within its own sphere of control to ensure the security of the T-Point infrastructure. However, such measures shall not be interpreted as a guarantee or undertaking that all technological risks or unauthorized interventions will be completely prevented.

Access Through External Links

Any redirection made through T-Point to third-party websites, applications, or systems does not mean that the content, safety, accuracy, or currency of such platforms is approved, guaranteed, or audited by Codevisor.

Any responsibility relating to the use, content, data security, and services offered by systems accessed through such external links belongs to the relevant third-party service providers. Codevisor shall not be held liable for direct or indirect damages and losses arising from such systems or services.

Force Majeure Events

Codevisor shall accept no liability where services offered through T-Point are partially or wholly delayed, disrupted, or temporarily suspended due to force majeure events beyond Codevisor’s reasonable control and impossible to foresee or prevent, including natural disasters, war, acts of terrorism, epidemics, strikes, lockouts, infrastructure interruptions, general failures in internet or communication infrastructure, decisions of public authorities, legislative changes, or similar force majeure events.

Upon cessation of the force majeure event, services shall resume within a reasonable period. Force majeure events shall not be interpreted as constituting a breach by Codevisor of its obligations under this Agreement.

User Violations and Legal Liability

The User is obliged to use all services offered through T-Point in compliance with the applicable legislation, the provisions of this Agreement, and the purpose of the services. Any legal, administrative, and financial consequences arising from misuse of the services, unlawful transactions, infringement of third-party rights, or conduct contrary to the provisions of this Agreement shall be borne personally by the User.

If Codevisor suffers damage or incurs liability before third parties, public institutions, or competent authorities due to the User’s acts or omissions, Codevisor reserves the right to claim from the User all damages and expenses incurred.

The User’s responsibility under this clause shall continue after suspension or closure of the User account or termination of this Agreement for any reason.

Disclaimer Relating to Third-Party Service Providers

The provision, performance, content, and results of services of the nature of transfer, reservation, digital product, experience, or similar services accessed or initiated through T-Point are the responsibility of the relevant third-party service providers. In relation to such services, Codevisor only provides a platform enabling digital access and transaction initiation through T-Point and does not act on behalf of any third-party service provider.

Accordingly, Codevisor shall not be held liable for such matters as untimely, incomplete, or non-performance of third-party services, failure of service quality to meet expectations, technical malfunctions during the service, infrastructure issues, or issues relating to reservation or payment processes.

Codevisor shall not be liable for any accidents, injuries, health issues, death, loss of property, or any similar damages that may occur during the use of third-party services.

Any claims, complaints, damages, or disputes relating to third-party services shall be resolved between the User and the third-party service provider actually providing the relevant service. Codevisor assumes no direct or indirect liability for the content, performance, or result of such services.

Temporary Restriction of Access to Services

Codevisor may temporarily restrict or suspend access to all or part of the services due to maintenance, updates, technical improvements, security works, or similar reasons relating to the T-Point infrastructure. Codevisor accepts no liability for compensation, damages, or losses arising from temporary unavailability of access to services in this context.

In such cases, reasonable efforts shall be made to inform users in advance to the extent permitted by technical and operational possibilities. However, failure to provide prior notice in cases requiring urgent intervention or due to unforeseen technical necessity shall not give rise to any liability on the part of Codevisor.

User Obligations and Responsibilities in the Use of Services

The User is obliged to act in compliance with the provisions of this Agreement, the applicable legislation, and the nature of the service while benefiting from all services offered through T-Point. These obligations cover all current and future services offered through T-Point, including Tax-Free refund processes.

Obligation of Information and Declaration

The User acknowledges that all information and declarations requested from the User within the scope of transactions carried out through T-Point are accurate, complete, and up to date. The User shall be exclusively responsible for any consequences arising from the provision of incorrect, incomplete, or misleading information.

Prohibition of Unauthorized Representation

The User agrees not to present himself/herself as a person authorized to act on behalf of, or as a representative of, Codevisor, T-Point, or any Tax-Free intermediary institution, and not to make any statement or engage in any conduct before third parties to that effect.

Compliance with Service-Specific Rules

The User is obliged to comply with the rules, conditions, and limitations arising from the specific nature of each service accessed through T-Point. T-Point may technically facilitate the provision of services; however, the actual provision, performance, safety of the service, and the rules to be observed during the service are the responsibility of the relevant third-party service provider.

Obligations Relating to Tax-Free Processes

The User is obliged to act in compliance with the applicable legislation, the practices of the relevant official authorities, and the processes and rules of the authorized Tax-Free intermediary institutions in relation to Tax-Free refund processes.

The conditions of entitlement, document requirements, customs approval, time periods, and similar matters relating to the Tax-Free refund process are determined in accordance with the applicable legislation and the practices of the authorized Tax-Free intermediary institutions.

The User is responsible for obtaining the necessary information and guidance relating to Tax-Free refund processes from the official channels of the relevant Tax-Free intermediary institutions. No Tax-Free refund transaction may be carried out on the basis of documents or records that have not been issued in compliance with the applicable legislation.

Customs Approval and Completion of the Process

The User acknowledges that the customs approval process is not limited solely to physical stamps or seals, but also includes electronic approval processes carried out through the systems of the relevant customs authorities, tax authorities, and Tax-Free intermediary institutions and the technical integrations between such systems. The obtaining of physical approval does not mean that electronic approval has been completed simultaneously or in full due to system, technical, or integration-related reasons.

In such cases, completion and follow-up of the Tax-Free refund process are carried out by the relevant Tax-Free intermediary institution. The User is obliged to follow the process directly with the relevant Tax-Free intermediary institution.

Obligation to Comply with Legislation

The User is obliged to act in compliance with the legislation of the Republic of Türkiye in force and the relevant administrative regulations in all transactions carried out through T-Point, including Tax-Free refund processes.

Codevisor accepts no liability for consequences arising from use contrary to legislation, erroneous declarations, or failure to comply with time periods.

Evaluation of Refund Claims

The evaluation of whether the Tax-Free refund process has been carried out in compliance with the applicable legislation and the advancement of the refund process are carried out by the relevant Tax-Free intermediary institution on the basis of the applicable legislation and customs approval records.

If non-compliance, deficiency, or inconsistency is identified, the refund process may be suspended or remain incomplete by the relevant Tax-Free intermediary institution. The User acknowledges that such evaluations and processes are outside Codevisor’s sphere of control.

Security of the Account, Device, and Login Credentials

The User is personally responsible for the security of the mobile device through which the User accesses the T-Point account, the application login details, passwords, verification details, and any other elements capable of providing access to the User’s account.

The User shall be exclusively responsible for any transactions, damages, losses, and consequences arising from third-party use of the User’s account or device, sharing of passwords, leaving the account open to unauthorized access, or failure to take necessary security measures.

Transactions carried out through the T-Point account shall, unless clearly proven otherwise, be deemed to have been carried out by the registered User of the relevant account. The User is obliged to immediately notify Codevisor in the event of any suspicion of unauthorized use of the account.

Limitation of Responsibility

The User acknowledges that the User shall be personally responsible for any and all legal, financial, and administrative consequences arising from the User’s failure to comply with the obligations set forth in this clause, engaging in transactions contrary to legislation, or violating the rules of third-party service providers.

Sanctions and Penalty Clauses

Codevisor reserves the right to take the necessary measures and restrict access to services in relation to User conduct contrary to the provisions of this Agreement in order to ensure that the services offered through T-Point are carried out securely, in compliance with legislation, and within the scope of contractual obligations.

The measures that may be applied within this scope shall be determined depending on the nature, severity, and recurrence of the violation and shall not constitute a penalty clause or administrative fine.

Transaction Cancellation and Refund Conditions

Payments relating to transportation, transfer, reservation, experience, or similar services accessed or initiated through T-Point may be carried out through the systems of the relevant third-party service provider. In this context, collection, invoicing, and payment terms are subject to the rules of the relevant service provider.

The User is obliged to handle cancellation, amendment, and refund requests relating to such services directly with the relevant service provider. Conditions relating to cancellation, refund, deductions, or penalty clauses are determined and applied by the relevant service provider.

Codevisor assumes no role or responsibility in such processes and does not intervene in cancellation, refund, or payment processes.

If Tax-Free refund amounts are transferred to T-Wallet, such amounts are treated within the scope of closed-loop usage; they cannot be converted into cash, transferred to another card or account, and may only be used by making purchases at contracted merchant members.

Incorrect, Incomplete, or Misleading Information and Declarations

If the User submits incorrect, incomplete, or misleading information or documents, or makes false declarations, within the scope of transactions carried out through T-Point, this may result in:

transactions not being completed,

services being suspended or stopped,

processes being disrupted before third-party service providers, payment service providers, or Tax-Free intermediary institutions.

If such situations arise due to the User’s fault, the User shall be responsible in relation to any damages, claims, or recourse demands to which Codevisor may be exposed.

Use Contrary to the Agreement

If the User acts contrary to the provisions of this Agreement, service-specific rules, or the applicable legislation, Codevisor may:

stop or cancel the relevant transactions,

temporarily or permanently suspend the User account,

restrict or terminate access to services.

Such measures do not constitute a penalty clause or monetary fine; they are intended to ensure service security and compliance with legislation.

Disruptions Relating to Payment and Transaction Processes

If transactions cannot be completed or services are suspended because the User fails to perform obligations arising before third-party service providers or payment service providers in a timely or proper manner, Codevisor shall not be held liable for such situations.

Disputes arising from such disruptions shall be resolved between the User and the third parties providing the relevant service or payment infrastructure.

Conditions for Termination of the Agreement and Suspension of Services

Termination of the Agreement and Closure of the Account

Codevisor may terminate this Agreement by written notice to the User through in-application notification, e-mail, or registered communication channels. In ordinary circumstances, the notice period is five (5) days.

Codevisor may terminate the Agreement immediately, close the User account, or suspend the relevant services in the event of the following:

reasonable suspicion of fraud, money laundering, financing of terrorism, or other crimes,

failure to provide information requested within the scope of identity verification, know-your-customer, or legal requirements, or reasonable doubt regarding the accuracy of the information provided,

serious or repeated violation of the provisions of this Agreement and failure to remedy the violation within a reasonable time despite notification,

detection of use threatening the security, integrity, or functioning of the T-Point application or infrastructure,

user activities creating a risk of damaging the reputation of Codevisor, its business partners, or the platform,

where required by applicable legislation, court decisions, or instructions of competent public authorities,

where provision of services becomes factually or legally impossible due to force majeure events.

Apart from the above cases, Codevisor may also terminate the Agreement for commercial or operational reasons. In such case, the User shall be notified through the application at least two (2) months in advance.

Upon termination of the Agreement, the User shall no longer have access to T-Point and may not initiate any new transaction through the platform.

Temporary Suspension of Services

Codevisor may temporarily suspend the User account or certain services in the event of unusual transaction volume, detection of risky transactions, suspicious user behavior, or circumstances threatening system security.

During the suspension period:

ongoing transactions may be stopped,

initiation of new transactions may be prevented,

necessary examinations and assessments may be carried out.

In this process, Codevisor may make notifications before relevant institutions, business partners, or competent authorities within the framework of legal or contractual obligations.

Temporary suspension is not punitive in nature and, depending on the outcome of the review, the suspension may be lifted, services may be reactivated, or the Agreement may be terminated.

Consequences of Termination and Suspension

Termination of the Agreement or suspension of services:

does not eliminate Codevisor’s obligations before third-party service providers or Tax-Free intermediary institutions,

does not extinguish the User’s responsibilities that have arisen up to the date of termination or suspension.

The User acknowledges that the User may not claim from Codevisor any compensation, loss of profit, or similar claims due to termination or suspension.

User’s Right to Terminate the Agreement

The User may terminate this Agreement at any time through the T-Point application or by giving written notice to Codevisor.

Termination of the Agreement does not automatically cancel transactions initiated but not completed before the date of termination. Transactions initiated before termination shall be concluded or ended in accordance with the nature of the relevant service, the applicable legislation, and the rules of third-party service providers.

Deletion of the T-Point application from the User’s device does not by itself constitute termination of this Agreement. Even if the application is deleted, the User account and the provisions of this Agreement shall remain in force unless the Agreement is terminated.

Termination of the Agreement does not extinguish the User’s obligations that have arisen up to the date of termination.

User Consent Regarding the Processing of Personal Data

Codevisor processes the User’s personal data in compliance with the applicable legislation for the purpose of providing T-Point services and fulfilling its contractual obligations.

Personal data are processed on legal grounds such as the establishment and performance of the contract, the secure conduct of services, completion of identity verification processes, fulfillment of obligations arising from legislation, and operation of the technical infrastructure.

Within the scope of the provision of services, Codevisor may communicate to the User, through in-application notifications, information relating to transaction status, security verifications, passport approval, and similar service-related notifications.

Campaigns, announcements, advantages, and similar promotional notifications are offered subject to the User’s preference where required under the applicable legislation.

Details regarding the processing of personal data, including purposes of processing, categories of data, transfer processes, retention periods, and the User’s rights, are set out in the Personal Data Protection and Privacy and Security Policy texts published on the T-Point website.

The User acknowledges that the personal data shared by the User within the scope of this Agreement may be processed for the purposes stated above.

Protection of Intellectual Property Rights

All intellectual and industrial property rights relating to the software, source code, interface, design, text, visual materials, logo, trademark, trade name, and all other content included in the T-Point mobile application, website, and all related digital components belong to Codevisor or are used under licenses obtained from the relevant rights holders.

Intellectual property rights relating to trademarks, logos, trade names, and similar elements belonging to third parties and displayed through T-Point belong to the relevant rights holders. The inclusion of such content on T-Point does not mean that Codevisor or the User has any right of disposition over such rights.

The User agrees that, without the written permission of Codevisor or the relevant rights holder, the User shall not:

copy, reproduce, distribute, or publish the contents of the application and website,

use them for commercial purposes,

engage in reverse engineering, decompilation to source code, modification, or creation of derivative works,

and undertakes not to perform any such acts.

In the event of infringement of the intellectual property rights set forth in this clause, Codevisor and the relevant rights holders reserve all rights to pursue legal, administrative, and criminal remedies.

Complaints and Notifications

The User may submit any and all complaints, requests, and notifications relating to the services offered through T-Point to Codevisor through the contact details available on the T-Point website or through communication and request forms made available through the website.

Codevisor shall evaluate submitted notifications within a reasonable period and, where deemed necessary, respond to the user. The evaluation of complaints and notifications shall be carried out within the framework of the nature of the relevant service, the processes of third-party providers, and the applicable legislation.

Codevisor reserves the right to update communication channels and contact details.

Approval and Entry into Force of the Agreement

This Agreement enters into force upon the User’s approval in electronic form through the T-Point mobile application.

Completion by the User of the approval step in the process of creating an account or accessing services through the application, and the User’s declaration in this context that the User has read and accepted the “Terms and Conditions”, the “Privacy and Security Policy”, and the “Personal Data Protection Disclosure Statement”, means that the User has read, understood, and accepted the provisions of this Agreement of the User’s own free will.

Such approval is based on the direct and active declaration of intent of the User and shall not be deemed to have been given by any automated system, bot, or third mechanism. Upon such approval, this Agreement becomes binding on the parties.

General Provisions and Legal Terms

This Agreement is entered into by and between Codevisor Bilişim Çözümleri Ltd. Şti. and the User. This Agreement does not create any rights or powers in favor of third parties.

Responsibility for the digital infrastructure, user interface, and services offered under this Agreement belongs to Codevisor within the framework of the provisions of this Agreement. T-Point is a trademark and digital structure belonging to Codevisor and refers to the application and digital environment through which services are offered.

Assignment of Rights and Obligations

Codevisor may assign, in whole or in part, its rights and obligations arising from this Agreement to third parties, provided that such assignment does not adversely affect the User’s rights arising from the Agreement.

Such assignment may be carried out for commercial and legal reasons such as changes in company structure, entry of investors, merger, division, establishment of affiliates, restructuring of business lines, or transfer of the company.

The User acknowledges in advance that, in the event of such assignment, the contractual relationship shall continue with the transferee party under the same terms and that all rights and obligations arising from this Agreement shall pass to the transferee.

The User may not assign, transfer, novate, or allow the use of the User’s rights, receivables, or obligations arising from this Agreement to third parties without Codevisor’s prior written consent.

Amendment of the Terms of the Agreement

The provisions of this Agreement may be updated or amended for reasons such as:

making them clearer and more understandable,

technological developments or changes in the structure of the services,

applicable legislation and administrative regulations,

changes in operating costs,

introduction of new services.

Amendments shall become effective as of the date on which they are notified to the User through in-application notifications via T-Point.

If the User does not accept the amendments, the User may discontinue using T-Point and request deletion of the User’s account. Continued use of T-Point after the amendments become effective shall mean that the User has accepted the updated provisions of the Agreement.

Resolution of Disputes

This Agreement shall be governed by the laws of the Republic of Türkiye.

The Istanbul Central Courts and Enforcement Offices shall have jurisdiction over any disputes arising out of this Agreement.

Severability and Partial Invalidity

If any provision of this Agreement becomes invalid, unenforceable, or null and void, the validity and enforceability of the remaining provisions shall not be affected.

This Agreement supersedes all previous agreements entered into between the parties concerning the same subject matter.

Non-Exercise of Rights and No Waiver

Any delay by Codevisor in exercising, or any failure by Codevisor to exercise, any right under this Agreement shall not mean that such right has been waived or will not be exercised in the future.

Interpretation and Clerical Errors

Any typographical, formatting, numbering or similar clerical errors that may be present in this Agreement shall not affect the validity of the Agreement. In such cases, the relevant provision shall be interpreted in consideration of the entirety, purpose and structure of this Agreement.

Annexes

Special terms relating to services, campaigns, or features that fall outside the scope of this Framework Agreement or may be offered in the future may, where necessary, be separately issued and published as Annexes.

Annexes published in this manner shall constitute an integral part of this Agreement as of their effective date and shall be binding on the User.

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